Standard Operating Procedures & Guidelines for Guest

Standard Operating Procedures & Guidelines for Guest

Inspiring Travellers' Confidence in a Post-COVID 19 Era

Covid-19 has had widespread impact on every facet of society the world over and the travel and tourism industry is no exception. Indeed! It may be argued that this industry is the hardest hit of all and global travel is largely at a standstill. To walk step by step with this new reality and revive tourism, Caper Travel will follow below SOP's for the safe handling of guests in the post Covid-19 world.

• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST
• 1ARRIVAL
• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST

1. After arrival at the airport and completing the immigration formalities, meet our representative.
2. You will receive traditional welcome greetings ?Namaste? adhering to the social distancing norms (No garlanding and tilak as it used to be earlier).
3. Guests will be provided electronic travel documents via WhatsApp or other transfer medium. Our representative will provide hotspot to download the documents.
4. Alternatively, guests can download our app by scanning QR code and get all the information about their tour and other related services.
5. Our representative will then guide the guest to transport vehicle.
6. Prior to boarding, body temperature of each guest will be checked. In case the temperature is more than the prescribed 98.6 *F or 37 *C, guest will be provided a separate vehicle.
7. Sanitizer and mask will be given to every guest before boarding the bus or cab.
8. Before loading, the luggage will be sanitized with portable UV sanitizer.
9. All guests will be provided a kit with 2 masks and 1 pair of gloves for each day of stay/tour.

• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST
• 2HOTEL SAFETY
• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST

Hotel Safety / Check in - Procedures - Ensuring safety at every stage

1. Our choice of hotels will be the ones who strictly follow the guidelines issued by the Ministry of Health and WHO for safety, health and hygiene.
2. We can send the Copy of passport in advance and Registration form can filled and sent in advance so that same will not be required at front desk and disinfected entry card can be handed over to guests.
3. If registration is not done in advance, there will be facilities for contact less check-in as much as possible
4. Some hotels will have disinfected online check-in kiosk.
5. Hotels staff will wear mask and gloves and maintain social distance who will interact with guests and they will be screened and disinfected on daily basis when they report to office.

• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST
• 3TRANSPORTATION
• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST

1. Every day at the time of boarding the bus or cab, guests will undergo body temperature checkup. In case of any anomaly, the guest will be isolated and handled separately.
2. Hand Sanitizers will be made available for guest's frequent use.
3. There will be no curtains in the Cars / buses. Disposable head rest cover will be used every day.
4. Vehicles will be thoroughly sanitized before the start of the tour and after completion of the tour.
5. All touch points in the vehicle will be cleaned with liquid sanitizer in every 2 hours.
6. Our transport will run with 50% occupancy only to maintain the proper social distancing.
7. For FIT tours in small cars passenger area will be separated from the driver's area.

• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST
• 4TOURS / EXCURSION
• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST

1. Guide will ensure proper social distancing recommendations while conducting the trip in a possibly crowded place.
2. Online monument tickets will be bought for the tourists to minimize physical contact.
3. Guides will carry extra sanitizers and masks in case any guest requires it.
4. Voice amplifiers will be used by the guides to communicate with tourists from a required distance.

• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST
• 5FLIGHTS
• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST

During Internal flights

1. An electronic boarding pass will be made available to guests, to minimize physical contact.
2. Luggage tag will also be printed and handed over to guests for their onward domestic travel.
3. All boarding and flight related instructions will be provided to the guest once inside the airport.
4. Guest should follow all the instruction given by the airport authority and airline staff concerning precautions for COVID-19

• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST
• 6FINAL DEPARTURE
• STANDARD OPERATING PROCEDURES & GUIDELINES FOR GUEST

Tour Conclusion / Final Departure

1. Tour Report with feedback e-form will be sent to the guest via Whatsapp / bluetooth or any similar electronic media. This will be duly filled by the guest and sent back to the Caper Representative.
2. Passengers will be dropped at the Departure Terminals.
3. Airport Representative will provide guidelines to the passenger for a safe travel. Scan & Fly for contactless check-in will be encouraged at the Airports.
4. Airport management will appoint Queue Managers at the boarding & bus gates at aero-bridge, piers, travellators, lifts etc. This is to ensure proper social distancing.
5. Seats in the waiting area will also be arranged to ensure safe distancing before boarding the flight.